Between TransServe Ltd, Registered address and You, the organisation identified in the acceptance form above.
These Terms and Conditions are in relation to professional services that we will provide to you on an ongoing basis. (Note – these T&Cs are for professional services, not for the Schoolwhiteboard software-as-a-service solution – please see schoolwhiteboard.com/terms-and-conditions).
Our current hourly rates are £110, excluding VAT, per hour.
All work performed under these Terms and Conditions will be on a Time and Materials basis. Specific portions of work will be estimated and we will not exceed the estimated amount without prior authorisation.
Because the work and scope of a task changes and unforeseen issues sometimes arise we do not enter into fixed-price contracts.
You will reimburse us for the cost of all reasonable out-of-pocket expenses that we incur in providing the services, including the cost of any software licenses that you have authorised us to acquire for your use. Mileage rate is 45p/mile.
We will bill you in arrears for the services delivered and materials and expenses incurred.
We do not charge for time spent travelling unless by (i) prior written agreement; or (ii) you ask us to travel when in our opinion the work could just as effectively have been done remotely.
You agree and accept that you will provide reasonable cooperation and participation in the work, and appropriate resources and personnel to enable us to complete the work. We will only accept work requests from a list of authorised personnel provided by you.
Time for work that was scheduled for you but due to your lack of cooperation or availability we were unable to perform and were unable to bill to anyone else, will be billed to you.
You will pay the bill within 30 days, failing which you agree to pay interest on unpaid amounts from the date of the invoice until paid in full at the rate of 24% per annum. You acknowledge and accept that we may withhold services should there be an outstanding debt to us that is more than 30 days old. In any effort to collect amounts due, we shall be entitled to reasonable legal fees and all of our other costs of collection.
You shall indemnify and hold us harmless from and against any and all liability, losses, damages, claims or causes of action, and expenses, resulting directly or indirectly from a breach of any of your obligations under these Terms and Conditions or your representations and warranties.
We shall not be liable for damages of any kind (i) for, or to repair, any of the work we determine to have been modified or altered by you or any person other than our employee or contractor authorised to perform such modification or alteration by us, or (ii) resulting from your failure to cooperate with our reasonable requests.
Under no circumstances shall either of us be liable to the other or any other person or entity for any special, consequential, incidental, punitive, exemplary, or indirect damages, including breach of any provision of these Terms and Conditions, loss of the use of any property, loss of income or profits, loss of data, loss of computer time, failure to realise expected savings, incurring of expenses, and/or any other commercial or economic loss of any kind even if we or you have been advised by the other of the possibility of any of these damages, nor shall any liability to the other exceed the amount actually paid by you to us for the work performed under the Contract. Our liability to you will be limited to refunding the money you have paid us for each specific unit of work that is in dispute, minus the reasonable value of the service that we provided, and provided we receive written notice of each such dispute within one year of our performance of such work.
These Terms and Conditions commence on the date of the client’s acceptance, and continue until 30 days after the last invoice raised by us in connection with it.
Except as provided for below, we shall transfer to you all of our right, title and interest, if any, in the work created by us under these Terms and Conditions. You acknowledge and agree that any work developed for you by us will be based on the experience, knowledge and know-how gained from prior projects undertaken by us. Similarly, work created by us for future contracts, whether for you or other customers, will be based on the same factors, including the experience, knowledge and know-how gained by us in undertaking services for you under these Terms and Conditions, excluding any confidential information. Accordingly you agree that we shall retain a non-exclusive, royalty-free, perpetual, irrevocable license to use, sub-license and otherwise exploit the work delivered under these Terms and Conditions, provided that we shall not use your Confidential Information except in the creation and delivery of work pursuant to these Terms and Conditions.
Where the work is broken down into specific requirements these will be tracked and marked as complete with your agreement following User Acceptance Testing where appropriate. Unless otherwise agreed any and all work required to complete them, including remedial work, is monitored and charged up to the estimated amount (where an estimate has been given), and the estimated amount can only be exceeded with your agreement.
You and we shall both during the term of these Terms and Conditions and after their termination (and during any subsequent term of appointment), use all reasonable efforts to preserve any or all confidential information of the other.
In the event of a dispute concerning work performed under these Terms and Conditions, you and we shall attempt in good faith to settle the dispute through negotiation. If the dispute cannot be resolved through negotiation, or another mutually agreeable dispute resolution mechanism, either you or we may request non-binding mediation. If such mediation fails to resolve the dispute, you and we shall submit the matter in dispute to binding arbitration. Written notice of the intent to submit a matter to arbitration shall be given by the one of you or we who are requesting the arbitration. The prevailing party shall be entitled to an award of costs, and judgement upon the arbitrator’s award may be entered into any court having jurisdiction over such matter.
Any delay or failure by us to perform our obligations under these Terms and Conditions shall be excused if and to the extent that it is caused by an event or occurrence beyond our reasonable control.
These Terms and Conditions shall be construed and enforced in accordance with the laws of India, and you and we submit to the exclusive jurisdiction of the Indian courts.
These Terms and Conditions represent the entire professional services agreement between us and you about its subject matter and supersedes all prior professional services agreements, understandings, communications, negotiations and discussions, whether oral or written, between you and us about its subject matter.